specializing in Hospital Chargemaster coding and charge compliance
Terrrance Wong & Associates
Our Services
Terrance Wong & Associates specializes in hospital chargemaster coding and compliance services. We have two product lines:
- Chargemaster Coding and Compliance Review projects, whereby, we conduct a comprehensive line-by-line review of each charge for validation or assignment of CPT/HCPCS and Revenue codes, structural compliance and/or appropriateness as a charge.
- Chargemaster Maintenance Program, a means to keep the chargemaster updated and provide clients with on-going support of their chargemaster.
We not only stay current with CMS and industry guidelines, but are well versed in Medi-Cal, California's complicated Medicaid program. We have earned a reputation of providing a quality product while maintaining the highest standards of integrity. We take no short cuts, offer a fair price for our services and are committed to the success of our clients.
Our Background and Experience
Terrance Wong & Associates was founded in 1985 to provide hospital receivables management and chargemaster consulting services. In 1987, we began focusing exclusively on hospital chargemaster coding and compliance reviews and in 1990, added our chargemaster maintenance program as a means to provide ongoing support to hospitals whose chargemaster we had reviewed.
Over 33 years of demonstrated experience has enabled us to develop exceptional expertise in this complex and dynamic specialty. Our extensive experience allows us to tailor our projects around each hospital's individual needs and utilize the resources of the hospital efficiently.
Since 1985, we have worked with over 160 acute care hospitals, conducting just shy of 300 comprehensive chargemaster coding and compliance reviews. Our clients include multi-hospital healthcare systems, four of the original cancer care-exempt hospitals, children's hospitals, district hospitals, critical access hospitals, community and privately-owned hospitals. Based in Southern California, we have traveled across the United States, from Hawaii to New Jersey, to provide our services.
Our Staff
Terrance Wong & Associates takes great pride in its staff of hospital-experienced clinical and administrative professionals. Specialists in their own fields, our consulting staff have been trained in the coding, reimbursement and compliance aspects of their services. This blend of coding, reimbursement and clinical expertise serves as one of our greatest strengths.
Key Consulting Staff
Terrance Wong, Principal/Consultant
Terrance started in the hospital financial industry in 1972. He has ten years management experience in hospital Patient Business Services, five years of which he held the position of Director of Patient Business Services for two different hospitals. His hospital experience includes Desert Hospital Regional Medical Center, Northridge Hospital, Cedars-Sinai Medical Center and Hollywood Presbyterian Medical Center.
Since October 1985, he has served as principal and consultant for Terrance Wong & Associates. He is responsible for all administrative functions and serves as project manager on all projects.
Terrance is a past member of HFMA and served on the HFMA National Advisory Councils (NAC) - Revenue Cycle (2003-2005). He was very active with the Southern California Chapter, serving on the planning committees for the Annual Institute and the Region 11 Symposium. Since founding the company, Terrance has been and continues to be a frequent speaker for HFMA (regional, multi-chapter and chapter programs), AAHAM (statewide and chapter programs), CAHAM (statewide program) and VHA educational programs on chargemaster related topics.
Robert Blake, CLS, MBA (ASCP)
Robert has over 20 years of experience as an Oncology Laboratory Manager, over 26 years as a Medical Technologist and joined Terrance Wong & Associates in 2002.
Sandra Canela, Senior Consultant
Sandy has 22 years of hospital experience in Patient Accounting, seven years as a Government Account Follow-Up Supervisor and has been with Terrance Wong & Associates since 1999.
Penny Thiele, R.N.
Penny has 28 years of hospital experience, including seven years of clinical nursing (general, pediatric and ICU), 20 years as a Nurse Auditor and 18 years as a hospital chargemaster coordinator. Penny joined Terrance Wong & Associates in 1999.
Hospital Clients
Southern California Clients
Citrus Valley Health Partners
Queen of the Valley Hospital
West Covina, CA (2013)
Inter-Community Hospital
Covina, CA (2013)
Foothill Presbyterian Hospital
Glendora, CA (2013)
Contact: Connie Wilson, Senior Financial Manager
(626) 732-3120
Methodist Hospital
Arcadia, CA (1991, 2006, 17)
Contact: Katherine Knoor, Executive Director of Finance
(626) 574-3401
Children's Hospital Los Angeles
Los Angeles, CA (1993, 2003)
Contact: Chris Segal, Revenue Manager
(323) 661-4664
PIH Health System
Presbyterian Intercommunity Hospital
Whittier, CA (2000, 05, 09, 12)
PIH Downey Hospital
Downey, CA (2015)
Contact: Peter Roe, Director of Revenue Integrity
(562) 698-0811 ext. 14811
Avanti Hospitals
Memorial Hospital of Gardena
Gardena, CA (2015)
East Los Angeles Doctors Hospital
Los Angeles, CA (2015)
Coast Plaza Hospital
Norwalk, CA (2015)
Community Hospital of Huntington Park
Huntington Park, CA (2015)
Contact: Daniel Mota, CDM Manager, Revenue Cycle
(562) 968-5610
Community Medical Centers
Community Regional Medical Center
Fresno, CA (1999, 2000, 05)
Fresno Heart & Surgical Hospital
Fresno, CA (2007)
Clovis Community Medical Center
Clovis, CA (1999, 2000, 05)
Contact: Shirley Pacleb, Manager of Decision Support
(559) 459-1742
Torrance Memorial Hospital
Torrance, CA (1997, 2002)
Contact: Dennis Kikuno, Manager of Compliance
(310) 891-6725
Pioneers Memorial Hospital District
Brawley, CA (2011, 12)
Contact: Jose Aldana, Financial Chargemaster Analyst
(760) 351-3342
Additional Southern California clients can be furnished upon request
Northern California Clients
Washington Hospital Healthcare System
Fremont, CA (2003, 08, 11, 16)
Contact: Sandy Adcock, Senior Director - Patient Financial Services
(510) 608-3276
Lucile Packard Children's Hospital
Palo Alto, CA (2007)
Contact: Kristien Karmarker, Director - CDM & Revenue Capture
(650) 736-0162
Alameda Health System
Highland Hospital
Oakland, CA (2014-2015)
Fairmont Hospital
Oakland, CA (2014-2015)
Alameda Hospital
Alameda, CA (1988, 1990, 2015)
San Leandro Hospital
San Leandro, CA (2015-16)
Contact: Bernadette Jensen, Vice President of Revenue Cycle
(510) 618-2147
Marin General Hospital
Greenbrae, CA (1992, 1994, 1998, 2016)
Contact: Lynelle Takigawa, CDM & Revenue Integrity Manager
(415) 925-7023
Chinese Hospital
San Francisco, CA (2016)
Contact: Sheila Pederson, Manager of Revenue Cycle
(415) 677-2315
Mendocino Coast District Hospital
Fort Bragg, CA (2001, 05, 14)
Contact: Linnea Orsi, Patient Accounting Analyst
(707) 961-4654
Additional Northern California clients can be furnished upon request.
Out-of-State Hospitals
New Jersey
RWJ Barnabas Health
RWJB Monmouth Medical Center
West Long Branch, NJ (1999, 2002, 04)
RWJB Barnabas Medical Center
Livingston, NJ (1999, 2002, 04)
RWJB Newark Beth Israel Medical Center
Newark, NJ (2000, 02, 05)
RWJB Community Medical Center
Toms River, NJ (2000, 02, 04)
RWJB Monmouth Medical Center - Southern Campus
Lakewood, NJ (2000, 02, 04)
RWJB Clara Maass Medical Center
Belleville, NJ (2000, 02, 04)
RWJB Jersey City Medical Center
Jersey City, NJ (2015)
RWJB University Hospital - Hamilton
Hamilton, NJ (2016)
RWJB University Hospital - New Brunswick
New Brunswick, NJ (2016)
RWJB University Hospital - Rahway
Rahway, NJ (2016)
RWJB University Hospital - Somerset
Somerset, NJ (2016)
Contact: Michelle Meenan, Director CDM/Revenue Integrity
(732) 923-8440
Pennsylvania
Fox Chase Cancer Center
Philadelphia, PA (2006)
Contact: Tim MacCracken, Director of Finance
(215) 728-3523
Pocono Medical Center
East Stroudsburg, PA (2012, 16)
Contact: William Thoma, Director of Finance
(570) 420-4922
Washington
Seattle Cancer Care Alliance
Seattle, WA (2006, 09, 13)
Contact: Debbie Stenhjem, Director of Revenue Cycle
(206) 288-6429
Additional Out-of-State clients can be furnished upon request (Hawaii, Nevada, Arizona, Colorado and Virginia)
Speaking Engagements
Terrance is scheduled to speak at the following:
AAHAM Western Region
Topic: 2019 Chargemaster Update
December 5, 2018
MemorialCare Health System
Aliso Assembly Room
17360 Brookhurst Street
Fountain Valley, CA 92708
For more information, visit AAHAM's website: https://www.aahamwesternregion.org
TWA Updates
As a courtesy to our Chargemaster Maintenance clients, we have listed our TWA Updates for the current year:
Medi-Cal Update 03-21-19
CMS Update 03-20-19
Medi-Cal Update 02-21-19
Medi-Cal Update 02-19-19
CMS Update 01-29-19
Medi-Cal Update 01-23-19
CMS Update 01-18-19
CMS Update 01-09-19
CMS Update 01-08-19
Medi-Cal Update 01-07-19
2019 Annual Update - Addendum 01-08-19
Medi-Cal Update 12-20-18
2019 Medi-Cal Annual Update-CPT
Contact
Please feel free to contact me directly at terrywong@terrancewongandassociates.com or (760) 779-8700